Shipping policy

Shipping Policy

Thank you for shopping with us! We strive to provide fast and reliable shipping for all our customers. Please review our shipping policy below:

Processing Time

  • Orders are processed within 2 business days of receiving your order.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • Once your order has been processed, you will receive a confirmation email with tracking information (if applicable).

Shipping Rates and Delivery Times

  • Standard Shipping: free for orders over $180
  • Express Shipping: $10AUD 
  • International Shipping: Based on your location, shipping cost can be different. 

Shipping Locations

  • We currently ship worldwide

Order Tracking

  • Once your order is shipped, you will receive an email with tracking information if available.
  • Please allow a few business hours for the tracking information to update in the carrier’s system.

Lost or Damaged Shipments

  • We are not responsible for lost or damaged items during transit. However, we will assist you in filing a claim with the carrier if necessary.
  • If your order is damaged upon arrival, please contact us asap with photos of the damaged items and we will provide a solution.

Delivery Issues

  • Please make sure the shipping address is accurate before completing your purchase. We are not responsible for any shipping issues related to incorrect or incomplete addresses.
  • If a package is returned to us due to an incorrect address or failure to pick it up, you will be responsible for the additional shipping charges.

 

International Shipping Policy

Shipping Services & Costs

  • We ship internationally via trusted carriers (Australia Post, Sendle, DHL, FedEx) depending on destination and package size.
  • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your parcel.
  • All international shipping rates cover postage and handling only.

Delivery Times

  • Delivery times vary by destination and chosen shipping service:
    • New Zealand: 3–10 business days
    • Asia (e.g., China, Singapore, Malaysia): 5–12 business days
    • Europe & UK: 7–15 business days
    • North America (USA, Canada): 7–20 business days

  • Please note these are estimates and may be delayed due to customs processing, public holidays, or unforeseen events.

Customs, Duties & Taxes 

  • This means:
    • The shipping cost does not include import duties, VAT/GST, or customs clearance fees.
    • These charges are the responsibility of the recipient, as determined by the destination country’s customs authority.
  • We strongly recommend checking your local customs regulations before placing your order.
  • If the recipient refuses to pay customs fees and the parcel is returned, we can issue a refund for the product cost only (shipping fees are non-refundable).

Tracking & Notifications

  • All international orders are shipped with tracking where available.
  • You will receive a tracking number once your parcel has been dispatched.
  • Tracking services may be limited in some regions.

Lost or Damaged Parcels

  • We are not responsible for delays, loss, or damage caused by customs or local postal services.
  • If your parcel is lost or damaged in transit with a tracked service, we will assist in claiming with the carrier.

 

 

If you have any questions or need further assistance regarding shipping, please contact us at nemo@stealthsystems.com.au or call 0426 663 923.